Please let us know if it is caused by BSOD errors. What is the model of your computer? Install any available firmware update. For this kind of issue its best to make sure hardware is not causing it. OEM computers have built-in hardware diagnostics that you can make use of. You may also call your tech support for hardware diagnostics and troubleshooting. Office Office Exchange Server. Not an IT pro? Resources for IT Professionals. Sign in. United States English.
Ask a question. Thank you for contacting Microsoft Community. I understand that your computer automatically shutdown and restart randomly. I will surely help you to fix this issue. I suggest you to boot the computer to Safe Mode and check if the issue occurs. If the issue do not occur in Safe Mode, I suggest you to set the computer in a clean boot state and check if it helps.
Step 1: I suggest you to refer the article to boot to safe mode. Step 2: If the issue do not occur in Safe Mode, perform a clean boot and check. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue. Warning: After clean boot troubleshooting steps, refer to the section " How to reset the computer to start as usual after troubleshooting with clean boot " in the provided link to return your computer to Normal startup mode.
SFC scan will scan for corrupt system files on the computer and replace them. Click on Start button and type cmd in the search box. The scan results will be shown after this process is finished. Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further. Was this reply helpful?
Yes No. Sorry this didn't help. Thanks for your feedback. Regarding method 1, I have not changed my systems startup configuration since my PC was fine and didn't randomly shutdown as far as I know, because I didn't install new software since then. And the fact that the the PC only randomly shuts down in an average monthly interval, disabling the services, namely Adobe, Apache, Intel, Google, HP, etc will affect me working on my PC.
I doubt I have the time to experiment with method 1. But I might try it some time if I am free the whole month. Thank you for updating the status of the issue. Every now and then the computer will just black screen and restart.
I believe it is software, however none of the system checks can identify it. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
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